Refund policy

Return & Refund Policy

Last Updated: October 2025

At Pockets.pk, we want you to love what you purchase. If you are not fully satisfied, please review our return and refund guidelines below.

1. Eligibility for Returns

• You can request a return within 7 days of delivery.
• Product must be unused, undamaged, and in original packaging.
• Returns are not accepted for hygiene products, personal-use gadgets, or accessories once opened.

2. Return Process

• Email us at contact.pockets.pk@gmail.com with your order number, reason, and pictures (if applicable).
• Our support team will verify eligibility and provide return instructions.
• After receiving and inspecting the returned item, we will process your refund or replacement.

3. Refunds

• Refunds will be processed via the original payment method or bank transfer within 7–10 business days after approval.
• Delivery charges are non-refundable unless the product was defective or wrong.

4. Damaged or Wrong Items
If you receive a damaged or incorrect item, contact us within 48 hours of delivery with clear photos. We will arrange a replacement or refund.

5. Non-Returnable Items

• Discounted or clearance items.
• Items used or altered by the customer.

6. Contact Us
For assistance with returns or refunds:
📧 contact.pockets.pk@gmail.com
📞 03294602336